Traveling with Children
Onboard Services
Flight check-in
Feedback and Requests
- Where can I find out about promotions and sales?
- I found an error on the website — where should I report it?
- When will new destinations open?
- How to contact Fly Khiva?
- How to share feedback about service or interaction?
- How to request a charter flight?
Booking and Ticket Purchase
- Why can’t I see tickets for some dates even though flights exist?
- Why do ticket prices vary for the same route on different dates?
- Is it possible to reserve a ticket for a specific period of time?
- What destinations are available for ticket purchase?
- How to book tickets for a group of more than 9 people?
- What documents do I need to purchase an airline ticket?
After Ticket Purchase
Ticket Refunds and Exchanges
- Is it possible to get a refund for the ticket or change the departure date?
- Visa was denied — can I get a refund?
- Can I change the flight date?
- Can I use the return ticket if I didn’t take the outbound flight?
- Are there cases of involuntary refunds?
- My refund was approved, but I haven’t received the money — why?
Baggage Questions
- Which animals can be carried on the flight?
- How much does excess baggage cost?
- How much baggage can I carry free of charge?
- Can I bring food and medicine?
- Can I travel with an oxygen cylinder?
- Are there restrictions on carry-on baggage?