Refunds may take up to 10 business days (in rare cases up to 33 days), depending on the bank or payment system.
If the ticket was purchased through the website, the funds will be returned to the same card used for payment.
If documents were incomplete, the refund may be delayed, and additional information may be requested.
If more than 10 days have passed, please contact the call center or the agent from whom you purchased the ticket.